Wayne-Sanderson Farms: 99% adoption across 27,000 employees

When Wayne-Sanderson Farms nearly tripled in size through a major M&A, OSV was already prepared before being asked.

“Our employees don’t even know they’re not talking to someone on the benefits team. They think they are talking to one of us. That’s how knowledgeable [OSV is] on our culture, our benefits, on our processes, the way we talk to our employees.”

Julia May, Manager of Wellness and Employee Communications, Wayne-Sanderson Farms

An outsourced benefits service center that feels embedded in your team

When your benefits partner operates at arm's length, your team feels it. Tickets go unresolved, open enrollment becomes a scramble, and the gap between what employees need and what they receive widens.

Wayne-Sanderson Farms partnered with OneSource Virtual (OSV) for end-to-end benefit administration support that includes a dedicated benefits service center, complete Workday benefits module configuration, COBRA administration, dependent audit management, and multilingual employee support. From day one, OSV operated as an extension of Wayne-Sanderson Farms' internal team — so embedded in their culture and processes that employees have no idea they're talking to anyone outside the organization.

"When I say I don't even refer to them as a vendor, they are a true partner," says Julia May, manager of wellness and employee communications at Wayne-Sanderson Farms. "They are part of our team. They're an extension of us."

A 99% open enrollment adoption rate

Wayne-Sanderson Farms' 2024 open enrollment was unlike anything they had faced before. After a major acquisition, two-thirds of their workforce had been enrolling on paper for over a decade. These employees needed to learn a new benefits package and navigate Workday for the first time — often from a mobile phone, in one of 30-plus languages, on a 10-minute break.

OSV scaled the dedicated service pod, monitored call volume three times daily, and opened weekend hours to keep wait times low. The outcome: 99% of employees completed their benefits enrollment event — a number that reflects not just operational efficiency, but a genuine commitment to the employee experience.

"Without OSV, that would have never, ever been possible," says Julia.