How VCA Animal Hospitals got more from Workday payroll with OSV

See how VCA partnered with OneSource Virtual to simplify their Workday payroll operations and give their team room to grow.

“If you have Workday, then it should be a no-brainer to have OSV. Because why go through another vendor with an integration and the worry that something’s going to go wrong with the integration, or the codes don’t match, and all of that extra work you have to do? With OSV, it’s just seamless.”

Jenny Rogers, Director of Payroll, VCA Animal Hospitals

From frantic to one-day payroll

Before partnering with OSV, VCA’s payroll cycle stretched across three full days and ran on an antiquated system with no time stamps, no audit trail, and limited visibility into what was happening after payroll was processed.

Jenny Rogers, director of payroll at VCA Animal Hospitals, shares how OSV’s in-tenant payroll outsourcing changed that. From compressing their payroll cycle to a single day, to reducing garnishment headcount by one FTE, Jenny walks through the measurable impact of working with a partner that operates directly inside Workday — and what that means for her team’s ability to take on more strategic work.

The payday crisis that led to a better partnership

A hyphen stopped 1,200 paychecks. VCA Animal Hospitals went live on Workday in 2018 without OSV, and a single formatting character in an employee’s name halted an entire check file. Nobody found out until payday.

The full case study tells the story of what came after, tracing how VCA moved from a fragmented, three-day payroll scramble to a one-day operation built on real-time visibility and a partnership that Amber McMullan, VP of payroll and doctor compensation, calls “almost hard to describe.”