How Tidal Wave found an AP automation partner that delivers

When your business operates outside of the box, you need partners who can think outside of it, too. Tidal Wave Auto Spa found an AP automation and payroll partner who always said, "let's figure it out."

“A lot of times you get: ‘Sorry, we just can’t do that. We don’t have a solution for that.’ And we never get that from OSV. It’s like, ‘Let me take it back to the table. Let me see what we can figure out. We may or may not come up with a solution, but we’re definitely going to give it all we got until we figure that out.’”

Keri Pack, Director of Shared Services, Tidal Wave Auto Spa

Ensuring business continuity through dedicated partnership

From OneSource Virtual (OSV)'s early days as Tidal Wave's Workday implementation partner through today, the same team members have remained on the account. This continuity has fostered a relationship that feels less like working with a vendor and more like an extension of Tidal Wave's own staff.

"We have some of the same people that we started with still on our account, so it feels very intimate as far as them learning our business and our company, which has been wonderful," Keri explains. "Not having to continuously describe our processes to another person over and over is just very helpful. It's almost like having another employee on my team."

This payroll service continuity means Tidal Wave's complex AP automation workflows and payroll processes are understood at a deep level.

Building custom AP automation solutions, not roadblocks

When Tidal Wave needed custom accounts payable automation, OSV developed an OCR invoice processing solution where different invoice details trigger approval workflows to specific team members — a capability OSV didn't initially offer. When they needed to shift from two-day to one-day turnaround times for multi-location payroll processing, OSV accommodated the change mid-contract.

This problem-solving approach of taking challenges back to the table instead of saying "we can't do that" has defined the partnership. Rather than forcing Tidal Wave to fit into standard processes, OSV collaborated to build AP automation workflows that matched their unique requirements. This has resulted in custom payroll solutions and OCR invoice processing that actually work for Tidal Wave's business model.