How a Personal Connection Transformed SCI's Payroll Experience

A long-term partnership with a named contact changes everything.

“Anytime we have an issue, they're like, ‘Hey, just give me a call. We're happy to help you.’ ”

Cyndi Lamb, Payroll Systems Delivery Manager, SCI

Continuity builds trust

Anyone who’s worked with a service partner before knows how rare it is to have a named contact — and how much of a difference it makes. When you work with the same contact over time, you start to trust each other. And trust is critical in a service partner relationship.

Cyndi Lamb, payroll systems delivery manager at SCI, is in an even rarer position: she’s worked with the same OneSource Virtual contact across different employers. That continuity means her contact doesn’t just know Cyndi’s business; she knows Cyndi.

Because of this, Cyndi is confident she can pick up the phone and reach someone she personally trusts. That’s something you just can’t recreate with a call center.