How PineBridge Investments restored compliance issues

From failing audits to payroll compliance confidence — how they found a partner that does the dirty work

"[OSV] takes care of all the dirty work. I can keep my focus on whatever we're working at, at a higher level."

Jessica Noe, Global Head of HR Operations, PineBridge Investments

The impact: beyond a simple fix

When PineBridge Investments partnered with OSV in 2014, they were failing audits and facing IRS penalties. Eleven years later, they’ve achieved complete payroll compliance confidence across multiple states and jurisdictions.

OSV cleaned up existing tax issues, discovered hidden problems, and established proper processes across PineBridge’s complex multi-jurisdictional structure. The partnership eliminated daily firefighting and freed Jessica’s team to focus on strategic initiatives rather than chasing down payroll errors.

The transformation extended beyond compliance. Jessica grew and built her team, expanded her role to head of Americas, and added talent management capabilities to the organization's HR strategy. PineBridge’s HR operations evolved from reactive crisis management to proactive strategic leadership, while managing 750+ employees with a small team that had no formal payroll training.