PGA of America brings 34+ golf courses to in-house payroll with OSV

From system failures and rep turnover to seamless processing and proactive tax support across multiple states

“The level of service, the commitment that OSV has in terms of delivering the product on time — I don’t ever feel OSV has left me behind.”

Zain Ali, Payroll Manager, PGA of America

How PGA reduced payroll processing time by 50%

Managing payroll for corporate headquarters and 34 golf courses across all 50 states is no small undertaking. When PGA of America decided to bring payroll in-house, their new team needed solutions that could handle complex multi-location operations without the manual headaches of their previous system.

OneSource Virtual (OSV)'s in-tenant approach transformed PGA's operations. Working directly within Workday — without middleware or third-party applications — OSV eliminated the data silos that had plagued the organization. The team gained access to comprehensive validation reports before and after each payroll run, catching potential issues before they became problems.

The results were immediate. Tasks that previously consumed two hours dropped to less than one. This dramatic improvement came from OSV's seamless data integration and automated validation, not from cutting corners or sacrificing accuracy.

Turning payroll pain points into partnership

PGA of America's previous provider created constant frustration with system failures during critical processing and a revolving door of representatives. For an organization managing significant seasonal hiring during events like the Ryder Cup, these disruptions threatened on-time employee payments.

OSV's dedicated tax specialists provided proactive expertise across all 50 states. Monthly meetings keep the team informed of regulatory changes, while continuous monitoring ensures compliance. When PGA's original OSV representative was promoted, the team received a month-and-a-half knowledge transfer—no starting over, just continuity. This partnership gave PGA confidence to expand, bringing additional golf courses in-house.