How OneTrust made the business case for managed payroll

OneTrust quickly learned that the right payroll technology, embedded into their Workday environment alongside managed payroll services, could shift operations from chaotic to confident.

“Because we are moving into that advanced technology and Workday is bringing all this great stuff ... for a vendor to have that great knowledge and work within the Workday environment, I think that’s key for me.”

Ricardo Rehkopf, Senior Director of Global Payroll, OneTrust

Why Workday managed services aren't just about payroll

OneTrust’s payroll department was facing growing pressure in their operations. They were experiencing high turnover, multi-state compliance exposure, and garnishment orders that were consuming resources better spent elsewhere. Ricardo Rehkopf, the senior director of global payroll, knew his leadership needed more than mere processors. They needed to see how it would benefit cross-departmentally.

His pitch wasn’t a feature list. His approach was straightforward, but strategic: managed payroll services could eliminate new-hire reporting bottlenecks, implement garnishment services, and redirect people operations’ focus away from manual employment verification. Workday managed services became the answer — a partner embedded inside Workday who could handle the nuances traditional payroll software misses.

OneSource Virtual’s (OSV) model meant Ricardo’s team had full visibility while offloading routine tasks. More significantly, OSV could defend the business case by delivering ROI that extended beyond processing payroll: reduced compliance risk, automated tax processing, and additional capacity across departments.

When staffing transitions test your partnership

The real measure of a managed approach shows up during times of change. When OneTrust went through a staffing transition, Ricardo’s team was underwater. A team member managing U.S. payroll for the first time faced the reality of multi-state compliance, garnishment rules, and Workday configuration simultaneously.

Rather than panic, Ricardo leaned on OSV. His team and OSV’s team were in real-time conversation, working through payroll steps together. A partner who’s available when systems change, staff turns over, or compliance requirements shift was significant for Ricardo and his team. That’s what managed payroll truly means.

OneTrust learned that managed payroll services succeed or fail based on how responsive that partner is during pressure, not just during implementation.