How Imagine Communications simplified open enrollment

For most organizations, benefits enrollment represents weeks of stress, tight deadlines, and the constant worry that something critical might slip through the cracks. With the right partner, it doesn't have to be that way.

"When you have tax that’s painless and open enrollment that’s painless, it’s a win-win."

Linda Lemmond, Director of Global Payroll Services, Imagine Communications

From stress to streamlined

Tight deadlines. Complex integrations. Compliance requirements. Constant employee questions. For most HR teams, open enrollment season brings all of this and more.

Linda Lemmond, director of global payroll services at Imagine Communications, used to know that pressure well. Managing global operations with just two people meant every process had to work flawlessly. Since partnering with OneSource Virtual (OSV) in 2015, she describes both benefits enrollment and payroll tax with a word rarely heard in HR circles: painless.

The OSV team conducts constant process review throughout the enrollment cycle, from initial testing through production and live enrollment. Their support extends well into the new year, handling lingering issues and ensuring nothing falls through the cracks. For Imagine's lean team, that ongoing partnership makes all the difference.

More than a vendor: an extension of the team

When OSV came onboard during Imagine's 2015 Workday implementation, the relationship started with HCM and payroll for the US and Canada. Today, it encompasses payroll administration, settlement, tax services, wage garnishment and disbursement, and benefits enrollment.

"OneSource Virtual is an extension of my team," Linda says. "If we need them, they're there."

That partnership creates space for Imagine's internal team to work strategically. Linda's benefits manager now focuses on wellness programs and company-specific initiatives rather than getting buried in administrative tasks. The same principle applies across payroll — the team refines processes and maximizes their Workday investment while OSV handles the operational complexity.