Workday expertise meets government payroll challenges

Hamilton County operated the way most state and local governments do: with payroll processes and manual workflows built over time. They needed a Workday partner who understood their operational efficiency challenges and would listen.

“That’s why we chose OSV, because they truly do nothing but Workday. So when I talk to them, it’s the Workday language ... When they did the introduction, I felt like, ‘Okay, this is somebody I could work with.’ They’re not talking above my head. I wanted somebody that I felt like I clicked with, and OSV happened to be that.”

Dottie Carlson, Payroll and Benefits Administrator, Hamilton County

When trust and flexibility are key

When Hamilton County went live with Workday in 2024, skepticism was real. The learning curve was undeniable — Dottie Carlson, Hamilton County’s payroll and benefits administrator, won’t sugarcoat that. OneSource Virtual didn’t force a standard implementation; they adapted to how Hamilton County worked. By early 2025, Dottie’s team went from spending months printing and folding forms to managing tax season without the looming chaos.

Legacy systems modernization doesn’t always mean overhauling your entire operation. Finding a partner who understands your constraints and respects your operational reality is foundational. For state and local government teams navigating change, that trust and flexibility is what separates another vendor from a genuine extension of your team.

A partnership that’s consistent

The first year brought monthly check-ins. But more than that, Dottie’s point of contact didn’t disappear after the initial support phase lapsed. They stayed in touch, keeping her informed, and were available when questions surfaced. When issues came up, responses happened quickly — not through a support ticket queue, but from an expert who knew the context of Hamilton County’s unique setup.

For government operations handling mission-critical payroll, that consistency and reliability compound over time. It means when tax season approaches, there’s already a relationship in place. When compliance questions emerge, there’s someone who understands Hamilton County’s unique demands. That continuity gave the team peace of mind, rather than feeling abandoned post-go-live.