How Equifax got payroll tax services under control

With multi-jurisdictional operations and dozens of legal entities, Equifax needed payroll tax services that could keep pace with their scale and complexity.

“I see where they’re making the right decisions, putting the right processes in place, focusing on the right things, and most importantly, listening to what we have to say.”

Karen Skelton, Payroll and Employment Tax Leader, Equifax, Inc.

Complexity that demands the right partner

Equifax’s tax footprint spans dozens of legal entities, multiple states with complex local tax requirements, and high-volume off-cycle transactions. At that scale, filings, remittance, and reconciliation demand both the right technology and a partner who genuinely understands the work.

Fortunately, that’s what they found in OneSource Virtual (OSV). As a Workday-exclusive provider of payroll tax services, OSV gave Equifax direct access to their own data inside their Workday environment, eliminating the reconciliation burden that came with their previous vendor.

Since partnering with OSV, Equifax reduced payroll tax processing costs by 30 – 40%, saved an estimated $130k - $140k annually, and cut open support tickets by nearly 80% from year one to year two.