Built to last: Del Monte Foods and OSV navigate change together

How OneSource Virtual’s Workday payroll partnership delivered visibility, expertise, and continuity when Del Monte Foods needed it most.

“I can tell you, working with OSV — having that connection, being on a first-name basis with the team I have — with other companies like ADP, you don’t have that.”

Angela Waters, Senior Payroll Manager, Del Monte Foods

Why Del Monte chose OSV

Del Monte was live with Workday HCM but processed payroll through ADP — a separate system creating constant friction through manual data transfers and off-platform corrections. Angela Waters, senior payroll manager, knew there was a better approach to Workday payroll management from her previous experience with OSV.

When she joined Del Monte in May 2023, she had one condition: OSV had to come with her. Unlike ADP's generic service model, OSV delivers in-tenant payroll support where Del Monte's team sees every action in real time through audit trails and process monitors.

Navigating change together

The partnership faced immediate challenges. Del Monte Foods was undergoing an entity change, FEIN transition, and a Chapter 11 filing less than a year later. OSV's dedicated team never wavered, providing consistent payroll administration services throughout the transformation.

They delivered multi-state payroll compliance expertise, accommodated Del Monte's 70% Spanish-speaking workforce with translated materials, and maintained regular bi-weekly check-ins. Del Monte's finance team gained direct treasury access for reconciliation. Eighteen months in, the relationship demonstrates what true continuity delivers: direct access, continuity with the same team members, and unwavering support during challenging times.