"If it wasn’t for the OSV Service Center and the relationship and the efficiencies we’ve gotten out of Workday, I would not be able to do this job."
Jackie Smith, Benefits Specialist, RHA Health Services
Why Workday for benefits
Jackie Smith, Benefits Specialist for RHA, initially had concerns about leaving RHA’s legacy vendor given how robust its benefits solution was. Those concerns quickly faded.
“I’m not really sure there’s anything Workday can’t do,” Jackie says. “It’s better when you have everything integrated in one system, under one hood.”
During implementation, she saw RHA’s scattered processes finally fitting together. “Being able to see how we could configure [onboarding and benefits] events to just happen, it was like, ‘This is pretty cool!’” she says.
Why OneSource Virtual
Jackie’s experience with Workday has only been enhanced by her partnership with OneSource Virtual (OSV).
“The OSV Benefits Service Center is so impressive and the support is excellent. I can’t say enough about the entire team,” she says.
The help she’s received from OneSource Virtual has been critical in helping RHA navigate its unique needs regarding benefits by providing assistance and support to unique workforces with rapidly changing needs and complex business structures.
Why OneSource Virtual
Jackie’s experience with Workday has only been enhanced by her partnership with OneSource Virtual (OSV).
“The OSV Benefits Service Center is so impressive and the support is excellent. I can’t say enough about the entire team,” she says.
The help she’s received from OneSource Virtual has been critical in helping RHA navigate its unique needs regarding benefits by providing assistance and support to unique workforces with rapidly changing needs and complex business structures.
What RHA achieved
“The benefits service team at OSV has been spot-on in checking our records and giving us an extra set of eyes,” she says. “They ensure our practices are in compliance with applicable laws and that we are meeting our operational protocols and processes.”
That level of honesty, transparency, and expertise has been vital for RHA and enabled them to rehire previous positions in the benefits department.
With OSV to support her, she has more time to focus on other critical HR tasks and is empowered to work more closely with RHA’s benefits vendor.
“The OSV Benefits Service Center is so impressive and the support is excellent. I can't say enough about the entire team.”
Jackie Smith, Benefits Specialist, RHA Health Services
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