Why CarepathRx Trusts OneSource Virtual with Their Payroll

Trust that goes beyond the ticket queue

When you outsource payroll, you're entrusting sensitive employee information to someone else. That trust is easier to build when you know exactly who's on the other end.

With a call center, you might find yourself re-explaining the same issue to a different person every time, or wondering whether your concern is stuck in a queue somewhere. Payroll is too important for that. You need a partner who actually knows your business.

That's what CarepathRx's partnership with OneSource Virtual (OSV) looks like in practice.

Rather than hoping the right person sees their tickets, Darcy Parker, CarepathRx’s director of payroll and benefits, knows she can pick up the phone and reach someone by name. Over years of working with OSV, Darcy has built real relationships with her colleagues there — the kind that go beyond what most companies expect from a service provider.