How Apple Bank Eliminated Friday Morning Payroll Anxiety with OSV

Managing payroll for a multi-entity financial institution means navigating complex tax requirements across multiple jurisdictions. Apple Bank found peace of mind with direct access to OSV’s payroll experts.

"Previously, if you don’t have to reach out the vendor, that means everything’s going well. You don’t want to have to rely on them. But I feel differently with OSV. I’m happy to rely on OSV, because they get results and get things done correctly."

VP of Total Rewards Operations, Apple Bank

A confident partnership that energizes operations

When Apple Bank partnered with OneSource Virtual (OSV), the relationship shifted from transactional to collaborative on day one. Unlike their previous vendor, where getting answers meant navigating multiple layers of account managers, Apple Bank’s team gained direct access to the payroll experts doing the actual work. Carmen handled payroll tax. Vincent managed agency communications. Debbie, their account manager, knew exactly who to connect them with for any question.

That direct access proved invaluable when OSV helped Apple Bank identify and resolve a significant tax configuration issue that had been building for 18 months. The team proactively caught discrepancies, helped rebuild the configuration, and filed quarterly amendments to bring everything into compliance.

OSV’s seamless Workday-native approach meant they functioned as an extension of Apple Bank’s team rather than an external vendor operating in a black box. Complete visibility, genuine confidence, and time freed up to focus on what matters.