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Jun 12, 2020

We’re Here for You

Every Friday for the last 15 weeks we’ve touched base with you about a variety of important topics and the many ways that COVID-19 has affected us all. But we hope the loud, echoing refrain threaded through each of our communications has been clear: we’re here for you.

We’re here for you with undisrupted services. Protecting our employees and supporting our customers have always been paramount at OneSource Virtual. In response to COVID-19, we enacted portions of our Pandemic Response Plan which allowed us to swiftly and methodically move our workforce to remote status without disrupting our services to our customers. Our plan also allows us to increase our support for those of you who need it—whether temporarily or for the long term—in areas of payroll, Workforce Administration, Finance, global payroll, Application Management Services, Benefits Administration, and more.

We’re here for you during COVID-19 with guidance and instruction about the changing regulatory and business landscape. More than 600 of you attended our educational webinars in response to The CARES Act in the U.S., and we were delighted to host more than 300 of you for our virtual Customer User Group meeting.

We’re here for you with free resources found on our recently launched Workday Resource Center. We pulled together some of our best Workday practitioners and thinkers to bring you helpful tips and tricks to make your day more doable during COVID-19. Thousands of you have watched our brief videos designed to guide you through practical Workday functionality related especially to the current priorities of Workforce Planning, Absence Management and Employee Engagement. This microsite, which contains free, ungated videos and articles, was launched 2 months ago and continues to see new resources added every week. If you don’t find what you need there or if there are any specific ways we can serve you, please reach out by using the email link below.

We’re here for you with new products and services. With our new Payroll app in OSVAtmosphere, you can track the progress during each stage of your payroll service. Those of you who enjoy OSV’s payroll services are already benefiting from this new product free of charge during this launch phase. Please reach out if you don’t have access to this tool and would like to. Also, OneSource Virtual customers who have Workday’s Payroll and Time-tracking modules will soon be eligible to offer their employees an exclusive, discounted earned-wage access solution. To find out more about this coming product—or to sign up to become one of our beta customers—visit www.myflexpay.com.

We’re here for you to help you remember the positives. Against the backdrop of a pandemic and other heartbreaking events around the globe, it is still possible to find things worth celebrating. Students are graduating from high schools and universities, and first cars and homes are being purchased and enjoyed. Babies and grandbabies are being born every single day. Children are still playing and some adults are learning how to play again. People are surviving COVID-19 in overwhelming numbers, leaving the hospital, and returning home to their loved ones. Science is advancing, and many businesses are offering certain services and products free of charge or deeply discounted.

We’re here for you to make your day more doable. OneSource Virtual is the Workday partner that can help you with absolutely anything from deployment to maintenance to payroll and more—all so you can make the day more doable. And our pledge to our customers is to deliver all of this with unparalleled choices, unwavering commitment, and uncompromising care.

As you can see, you remain at the center of everything we do. We’re here for you. Thank you for partnering with us and for placing your trust in OSV.


About OneSource Virtual

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.