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May 22, 2020

We Love Hearing from You

Many companies have attempted to balance the challenges brought on by COVID-19 by offering free or discounted products and solutions. In addition to ensuring undisrupted services to all of our customers, OneSource Virtual has also created free webinars and resources to help you. These can be found on our recently launched Workday Resource Center, a microsite established with you in mind.

Many of you have reached out to us with urgent needs requiring our prompt attention due to the global climate, and it has been our pleasure to respond.

But don’t take our word for it.

Dozens of you have written to express your thanks and gratitude for the services you have received from OSV during this pandemic. Here is a small sample of what you’re telling us.

“Our deployment team at OSV has been gracious and patient with us as we learn and work alongside them to deploy the Workday platform. We couldn’t ask for a more competent team and leadership at every level of OSV, and their agility and compassion during this crisis – which affected us in a disastrous way – has been extraordinary. Each functional area has been very helpful and clearly work well together as communication has been concise, coordinated and clear. We always try to work with partners that share similar cultural values with our company, and we couldn’t be happier with this partner and look forward to working with them for years to come.”

“We were grateful we could rely on OSV to provide guidance on how to record the status of furloughed employees in Workday. This advice, at a time of high pressure, helped us select the correct solution, allowing us to record, report and inform our employees of their furlough status quickly, remotely and safely.”

“Excellent work, completed very quickly within a very tight deadline with all amendments made as requested.”

“Given the need for flexibility and creative solutions at this time, we wanted to update our Flexi-time policy to allow people to work from home effectively. The OSV AMS consultant supported us through the Flexi-time policy amends in Workday; he was professional throughout the whole process and really understood what we were aiming to achieve and why it was so important to get it right. We managed to make the updates in Workday, complete the testing and go live in just over a week. This agility meant we were quick to update our people about this important change, so they can manage their hours at this very unusual time. I’d like to thank the OSV team for all the support in making these changes, which have made a significant and positive difference to our employees.”

“The COVID-19 pandemic required us to alter our core Workday configuration at short notice in order to support niche payroll treatments for furloughed employees. OSV AMS support provided crisp, pragmatic and timely assistance that allowed us to process pay for furloughed employees effectively, whilst maintaining a robust and consistent payroll infrastructure for our overall employee base.”

During a time when business is anything but usual for you, we’re especially grateful that you took the time to reach out and express your thanks to us. You make everything we do worthwhile.

And we’d love to hear from others of you as well. If you have a story of thanks you’d like to tell or a specific person at OSV you’d like to acknowledge, please let us know. You can send your brief or thorough note to OSVfeedback@onesourcevirtual.com.

As always, if there are any specific ways we can help you, please reach out to your OSV partner resource to let us know. Thank you for partnering with us and for placing your trust in OSV. You remain at the center of everything we do.


About OneSource Virtual

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.