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Mar 18, 2022

NPS Survey

DEAR VALUED CUSTOMER,
If I were to ask you what a successful partnership with OSV means to you, 
chances are very good your answer would be similar, yet different, 
from other customers.
Perhaps you need a partner to focus on the day-to-day routine work so you 
can focus on more strategic initiatives. Maybe you just want someone to help 
you grow along your Workday journey and continue to evolve your Workday 
solution with new release features and functionality. Or maybe you just need 
someone to help demonstrate your superhero status every pay day (which is 
often a thankless job, we know!).
We recognize every journey for our customers is unique, and success looks different for each of you, 
so we want to learn how you measure success.
One such way we can do this is by asking for your participation in our annual NPS 
(Net Promoter Score) survey.
You may recall from previous posts that the NPS is not like a typical star rating system. It’s not really a 
measure of whether you find a company’s services acceptable or not. Instead, it’s a measure of a customer’s 
willingness to be a cheerleader for the company. How willing you are to be our cheerleader is determined 
by if we meet your measure of success.
If you provide a NPS rating of 9 or 10, you are considered to be a “promoter” of OSV and our services. 
The rating you provide is more than just a number to us. It’s also something we consider very important in 
our delivery of service to you. By completing the survey and indicating how much you would likely recommend our services to someone else, you are making your customer voice known.
The NPS rating isn’t the sole source of your customer voice we want to hear. From the beginning of your 
OSV journey, we want to hear from you so we can design a successful partnership and experience you 
expect from us.
WE WANT TO HEAR YOUR VOICE!
For this reason, we ask you to be vocal, and to participate in active sessions with us, as well as these surveys, 
so we can continue to align to your needs. We are progressing our efforts to allow you to be heard, and we 
are very thankful for these opportunities to engage with you.
While it would be fantastic if every customer were to be our cheerleader, even more important is OSV wants 
to ensure we are aligning with YOUR definition of a successful partnership.
We are extremely grateful to be on this journey with you, and that you have selected OSV as your partner. 
We consider this an important role to be in and will continue to do everything to keep you at the center!


Dawn Crawford


CUSTOMER JOURNEY MANAGER


About OneSource Virtual

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.