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Jul 10, 2020

Innovation Is the Rule

Innovating is a skill that has been imposed on many companies during this pandemic, fulfilling the ancient proverb, “Necessity is the mother of invention.”

At OneSource Virtual, “Innovation is the rule” is one of our published core values. It’s in our DNA, and we were innovating as part of our daily course of life long before COVID-19.

In addition to the many important responsibilities that OSV already has—such as ensuring that nearly 2 million people are paid on time each pay period—OSV has also continued to innovate in ways that are designed to make your day more doable during these challenging times. Here are some examples.

Workday Resource Center

We set up this microsite with you in mind, and thousands of you have already benefited from the free videos and articles. Since we last updated you on the resources available on this site, we’ve added educational videos on utilizing Anytime Feedback in Workday, Mass Action Changes for Workday’s Org Studio, and Workday Open Enrollment Planning, among others. Thank you for your ongoing feedback and suggestions that continue to make this microsite the best it can be for you.

AP Automation

Did you know that OSV offers an accounts payable automation service for customers on Workday Financial Management, where we process invoices amounting to nearly 2 billion dollars each month? We’ve recently leveraged RPA to generate a “Document Review Report,” which provides our customers with weekly insights into the exact status of every one of the hundreds or thousands of invoices currently being processed for them.

Educational Webinars

COVID-19 has not slowed down the education we offer; if anything, we have increased the cadence and expanded the topics of our virtual events. Join OSV and Workday next week to see a demo of Workday’s Financial Management (FINS) and OneSource Virtual’s AP automation solution—while also hearing from Custom Ink, a Workday and OSV customer. And next month we have “Workday 2020 Release 2” webinars planned—one for North America and another for Europe. More information on those is coming soon.

U.S. Tax Compliance and Relief

In a recent survey conducted by OSV, 32% of respondents said that the most painful part of the payroll process involves compliance issues in the face of rapidly changing laws. Those who serve in payroll tax departments can attest to the fact that navigating the relief opportunities offered by governments during COVID-19 in a timely way has made compliance more challenging than ever. Using RPA to retool OSV’s proprietary tax software in light of a fluid compliance environment has resulted in $725M in deferred taxes for your employees and $40M+ in total tax credits applied. Innovation is the rule.

U.S. Payroll and Earned Wage Access

In that same survey conducted by OSV, 91% of respondents said that their company does not offer employees access to earned wages in between pay cycles. Recognizing the timeliness of such a solution during the current global situation, OSV accelerated our timeline to bring this new benefit to customers. This week we announced our partnership with Wagestream that will make myFlexPay generally available by the end of summer. To learn more or to become one of our beta customers, please visit www.myFlexPay.com.

Finally, have you ever tracked an online pizza order to see when it will be delivered? With our new Payroll app, our customers have complete visibility and can track the progress of their payroll service based on the stage each pay period is in and more. We’ve been offering this feature in a free trial to customers who wanted to try it out first. Innovation is the rule at OSV.

Closing Thoughts

Additional examples could be cited. At OSV, innovation was the rule before COVID-19 and it will continue as part of our DNA long after. And if there are additional ways that we can serve you or your employees, please reach out and tell us how. Let us innovate for you.

Thank you for partnering with us and for placing your trust in OSV. You remain at the center of everything we do.


About OneSource Virtual

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.