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Jan 08, 2021

Are you picking up what I’m throwing down?

New Year’s Resolution: Improve personal communication.

Maybe you’ve heard the expression, “Content is king.”

It was originally the title of an online article written by Bill Gates in 1996. But it’s meaning has evolved to convey that our online experience is primarily determined by the quality and relevance of words—whether in audio or text form.

But I think the statement falls short.

I prefer the expression, “Communication is king” (and not just because the word “communication” appears in my job title).

The goal of content is to communicate, after all. And if content is not communicating, it doesn’t deserve to be crowned king.

Are you decoding what I’m encoding?

Communication happens when one person understands what another person is trying to convey. Maybe you’ve heard the phrase, “Are you picking up what I’m throwing down?” It simply means, “Are you understanding me?”

The more technical expression is, “Are you decoding what I’m encoding?” “Encoding” is the process of putting your thoughts, feelings, and anything else into verbal or written words or expressions.

And your hope is that you’ve chosen the right combination of these elements to convey your intended meaning to the person attempting to “decode” what you’re saying. If so, then good communication is probably happening.

But countless instances of confusion, loss of time, damaged relationships, accidents, lawsuits, and wrong toppings on pizza orders have resulted from poor communication.

Are you listening, or just waiting to talk?

It’s also important to note that communication is not a one-way transaction. While we all want to get better at actively communicating this year, we must also be mindful that active listening is a critical ingredient in order to achieve successful communication.

Do you ever catch yourself waiting for someone else to stop talking so that you can say what you’re prepared to say? I’m guilty of this.

But that’s not active listening.

Active listening means that when others are trying to express their thoughts in person, through email, or through any number of other forms, we’re paying attention to their words, their tone, and their expressions in order to understand the complete message they are attempting to convey.

Giving another person’s message our attention is not only respectful, it also might prevent misunderstanding and the resulting costs in time, money, mistakes, and wrong pizza toppings.

We’re listening…and communicating

OneSource Virtual’s relationship with our valued customers relies on good communication as much as anything else.

You and I both know this.

Let me assure you that we’re listening. We’re here to make your day more doable, and we would love to hear from you about how we can continue to do so for you and your employees.

And while we’re always seeking to improve how we communicate, we’re making this a higher priority in 2021 than we ever have in the past. You might even say it’s one of our New Year’s Resolutions.

Thank you for partnering with us and for placing your trust in OSV. You remain at the center of everything we do.


About OneSource Virtual

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.