In the world of technology, a stopgap solution is hardly a solution at all. A one-time fix may address a specific issue or a set of issues, but it’s just that—a one-time fix. A true solution needs to provide support for every part of a product’s life cycle and evolve as that life cycle changes.
Modern consumers want tech that solves problems and requires minimal upkeep on their end. Even more so, they want products that improve on their own. For example, mobile applications and cloud computers have routine updates and maintenance built into their life cycles, often occurring in the background so consumers don’t have to manually update them. In a similar way, Workday is a constantly changing, constantly improving application that receives scheduled updates twice a year. With these updates come new features and expanded functionality. As a result, Workday customers are equipped with an ever-evolving solution for their HR needs.
While this is a tremendous benefit to business owners and users alike, a constantly evolving SaaS solution needs to be able to accommodate its own evolution. Applications such as Workday are designed for change. The benefits of a newly deployed solution require strategic deployment. Once in place, the benefits of day-to-day use require routine upkeep. And at each phase, ongoing optimization measures are required to take advantage of the solution’s advanced features and enhanced functionality.
The most efficient and effective way to provide services to an ever-evolving SaaS solution is through a technology-driven Consult to Operate business model. This is how a service provider like OneSource Virtual can develop and deliver comprehensive business solutions across every phase of the Workday life cycle, encompassing design, deployment, maintenance, optimization and operation.
- DESIGN: Consulting engagements that develop and determine initial solution strategies.
- DEPLOY: Launch or integration of primary and/or add-on service(s).
- MAINTAIN: Ongoing support and maintenance to ensure functionality is configured to take advantage of new capabilities.
- OPTIMIZE: Services designed to help customers adopt advanced features and take advantage of enhanced features.
- OPERATE: Take over routine transaction tasks, thereby lowering the operating cost of the technology platform.
Adopting this business model positions a service provider to offer customers a complete solution. What helps differentiate OneSource Virtual in the Workday ecosystem is our use of technology to deliver the services related to each stage of the Consult to Operate model. Our Business Process as a Service (BPaaS) methodology delivers these Consult to Operate functions within the Workday application. This not only allow us to provide complete solutions, it allows customers the freedom to take advantage of select services as their business needs demand.
Traditional outsourcing is a temporary solution that addresses enduring issues. Shifting for the short-term only results in revisiting the same problems. Service providers need to remain agile and provide services that are designed to evolve along with the product.
Our Consult to Operate model delivered via our BPaaS method creates a unique service structure that facilitates flexible delivery of services on our end and fluid acceptance of services on the customer end. Additionally, this allows us to help our customers lower the cost of operating Workday with enhanced automation that drives down the cost of ownership and increases the return on their Workday investment. With our Consult to Operate solutions for Workday, we’re innovating a new way of servicing Workday customers to help them evolve with the ongoing enhancements of their Workday application’s features and functionalities. We’re using technology to deliver long-term solutions and employing a business model that holistically addresses customer needs when and where those needs exist.