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Aug 03, 2020Technology & Innovation

3 Questions to Ask Your Service Partner During Uncertain Times

3 Questions to Ask Your Service Partner During Uncertain Times

One of the biggest lessons of 2020 so far is: You don’t know what you’re not prepared for until it happens.

At the start of 2020, few people without a background in medicine or science would have guessed that coronavirus was going to turn the world upside down.

Now, halfway through the year, as different parts of the world are in different stages of reopening, businesses may have a clearer understanding of what exactly they weren’t prepared for.

But while a pandemic like the one we’re going through now is a once-in-a-century kind of event, these insights may prompt leaders to start looking at what they can do this year to be prepared for what remains of 2020, as well as beyond.

For Workday customers, one of the best starting points is making sure your service partner has made the right investments in technology, investments that can help to insulate them from the unexpected and ensure uninterrupted service that can expand to help you cover your most critical processes, no matter what happens.

Below are three important questions to ask your service partner during uncertain times to help you be more prepared.

IS MY SERVICE PARTNER CAPABLE OF PROVIDING UNINTERRUPTED SERVICE, EVEN IN THE FACE OF A PANDEMIC?

A service partner that has built its success upon the cloud doesn’t have to be tied to a single office. With the right investments, services across the spectrum—from payroll and benefits to finance and accounting—can be delivered from anywhere with a secure, stable internet connection, ensuring that customers continue receiving their services, even in the face of a major earthshaking event.

CAN MY CURRENT SERVICE PARTNER FLEX TO DO EVEN MORE FOR ME IF MY EMPLOYEES ARE UNABLE TO COMPLETE SOME CRITICAL TASKS REMOTELY?

Receiving the same services you always have may not be enough in certain cases. If your employees are having a more difficult time completing certain tasks remotely, find out if your service partner is able to scale your services to match your needs. Whether you need a more hands-on payroll service or someone to print and mail your AP checks or 1099/1096 tax forms, the right partner will be equipped with the technology to meet you where you are.

DOES MY SERVICE PARTNER GIVE ME EXTRA VISIBILITY INTO MY PROCESSES, ESPECIALLY WHEN ACCESS AND TRANSPARENCY ARE SO CRITICAL?

One of the downsides of the dated lift-and-shift model of outsourcing is the startling lack of visibility and transparency. With the cloud, though, visibility and transparency can be restored. The question is, has your partner done even more through proprietary apps or in-depth reporting to help you track payroll or your invoices? The right partner will strive to give you as much information and access as possible, because it’s your data, not theirs.

LEARN MORE ABOUT ONESOURCE VIRTUAL

Earlier this year, as coronavirus began to spread, OneSource Virtual successfully transitioned to an almost completely remote workforce with no impact to our service to customers, thanks in large part to our innovative service delivery model. We continue to be here for them and are more than willing to help them take on other critical processes. Explore some of our recent virtual events to discover how OneSource Virtual is helping Workday customers.