HR Outsourcing
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Why Shared Services Matters for HR

Aug 15, 2017 HR Outsourcing

Why Shared Services Matters for HR

Why Shared Services Matters for HR

Today, robotic process automation (RPA) plays a crucial role in delivering business processes—and that won’t be changing any time soon, particularly for repetitive back-office business functions, and in industries such as manufacturing. But while cloud technologies like Workday have opened up a new world of analytics and technology-enabled HR business processes, the question is: How far can we really go to automate the HR world?

The Limits of Automation in HR

Every HR professional knows that it pays to have a strong human resources team.


Because the responsibility for creating an environment where employees thrive and contribute fully to the organization will always lie with HR. And this is only possible when you have real people focused on building bridges with those employees.

But building those important bridges is difficult when your team is weighed down by myriad HR administration issues. Employee engagement suffers, and complex problems become harder to solve—or they go unresolved entirely.

Companies of all sizes—and regardless of location—must find a way of consolidating and streamlining HR and payroll processes while recognizing that automation can only do so much. Automation can be a very useful tool, but only if your data is entered correctly and consistently. Business processes must also be executed consistently throughout the enterprise.

Multiple studies have shown that organizations can achieve significant savings on administrative HR costs—sometimes as high as 30 percent—when they partner with a services organization. This is due in part to the in-depth knowledge of best practices that a partner brings to the table, but it’s also due to the human element involved.

People Will Always Be at the Heart of Your Business

Today’s companies need HR to be present and ready to solve problems quickly. And while automation certainly enables HR to do this, in the end, people will always be at the heart of your organization. Ensuring that your employees are engaged and satisfied, and that you retain top talent, will always come down to the people—and the partners—helping you on the frontlines.

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