OSV - Defining Business Process as a Service
Simplification is an important route to innovation. It’s just one of the ways OneSource Virtual and Workday values align. OneSource Virtual founder Brian Williams leveraged his background in HR outsourcing and coupled it with a strength in anticipating industry needs. There was a gap in the market and an urgent necessity to fuse HR outsourcing, service and technology.
Brian and the OneSource Virtual team were also introduced to Workday at this time, and they recognized the groundbreaking HR and finance platform was about to take the cloud by storm. OneSource Virtual knew this was the way to truly marry service through software, and what better platform to partner exclusively with than Workday? Not only did OneSource partner with Workday in 2008, but also became early adopters, signing as Workday customer number 67.
In 2008, no one had seen anything quite like OneSource Virtual. BPO was still hobbling along with its broken processes, multiple databases and disparate third-party software. OSV wasn’t offering the same lift and shift tactics, but pure cloud delivery of services embedded within business process automation. Once a customer was live, OneSource serviced that customer inside the Workday application. It was Business Process as a Service (BPaaS), but before the terminology had been coined.
Today, industry language and analysis have caught up with OneSource’s innovative suite of BPaaS services, including Payroll and Payroll Tax Administration, Benefits and Workday Application Management Services as evidenced by the recent HfS report The Cloud’s Impact on IT Services Providers. And OSV is a full-platform Workday user on HCM, Financials, US Payroll, Expenses and Projects. OneSource Virtual’s early history as both a partner and customer allowed for deep domain expertise and innovations on the platform itself. OSV created methodology that assisted in the development of the Medium Enterprise/LDP and Affordable Care Act reporting within Workday, and in January 2015, an OSV built validation module that assists data loading will become a core part of the Workday platform.
OneSource Virtual continues to innovate and raise the bar on service levels. OSV’s customers represent nearly 30% of Workday’s customer base with the LDP and LE practices growing at a rapid pace. The OneSource team is comprised of 200 certified consultants with involvement in 262 primed Workday deployments and 540+ add-on projects in approximately 50 countries, as well as the writing of well over 1500 integrations. OSV also supports over 190 Workday customers with Application Management Services to ensure that once live, they have the support needed to maintain and expand their tenant. Every service is provided in-application, through the cloud, as OSV remains a force in defining BPaaS.