Hypercare Support: The Secret to a Smooth Landing
How To Maximize Your Workday Investment With AMS, Part 2
You’re more likely to remember a bumpy landing than a smooth flight, and the same is true when you’re deploying a new ERP solution. You could’ve had the smoothest deployment possible, but if the transition to everyday use is rocky, that can color your entire experience. That’s why some ERP deployment partners go the extra mile and provide additional help with hypercare.
Hypercare is a form of post-deployment support lasting for a predetermined period of time, and it’s the second topic in our eight-part AMS blog series that started with release management.
Hypercare Is Customer-centered Support During A Critical Period In The Project Lifecycle
As we’ve written before, going live on Workday isn’t the end of your journey but the start of a totally new one. To be successful, your team needs time to get their feet wet, and there may still be some minor issues that need to be ironed out.
Hypercare is designed to give customers a smooth landing by giving them crucial end-user support that will guide them through the stabilization phase and ensure things continue according to plan.
When a deployment partner doesn’t offer a hypercare solution, the message is clear—now that you’re live on Workday, your success or failure isn’t their problem. A deployment partner that offers hypercare, on the other hand, sends a different signal, one that indicates a commitment to making sure the customer is equipped for the future.
The Difference Between Basic Hypercare And Comprehensive Hypercare
Not all hypercare solutions are the same, and a basic one may not address every key challenge your organization may face when adopting a new ERP solution. Taking on these critical challenges alone with a basic hypercare solution (or worse—no hypercare solution) puts you at risk for a bumpy landing.
A truly comprehensive hypercare solution begins before you go live and incorporates members of your deployment team with members of an application management team. Approached this way, the focus is not just on post-deployment stabilization but also on customer enablement and user readiness.
Bring Your Workday Deployment In For A Smooth Landing With Hypercare
It doesn’t happen very often, but every now and then there’s a headline about a passenger who was forced to land a plane with no prior experience. (Yes, it does happen.) These passengers never just execute a perfect landing on their own; they have help from traffic control.
For customers deploying a new ERP system, hypercare is the calm, encouraging voice of traffic control over the radio. And the best hypercare solution begins well before the runway is in sight.
This datasheet provides more information about what a comprehensive approach to hypercare should look like. For a more in-depth look, consider attending this Application Management Services webinar to learn about other ways that Application Management can help you maximize your Workday investment.