Putting Ourselves in Our Customers’ Shoes: Why We Led Our Own Workday Deployment of UK Payroll
Any time a company expands into a new market, there's a learning period. And that's not a bad thing—in fact, it's good. When a company takes the time to understand a new market or product, it demonstrates that it's dedicated to building expertise and enhancing the customer experience, which will help it better serve its future customers.
As an example of this, we completed our own Workday deployment of U.K. Payroll, using our expansion into the United Kingdom to educate and equip ourselves for future opportunities.
For U.K. organizations researching Workday and Workday service providers, this speaks volumes about our commitment to delivering a great customer experience. Rather than learning how to adapt our existing tools and processes in front an external customer, we worked internally to prepare ourselves.
EARLY ADOPTION AND SERVICE PHILOSOPHY
Our U.K. Payroll deployment began in April 2016, and was completed right on schedule in November of that same year. Besides being our first U.K. deployment of Workday Payroll, this project was also among the first of its kind ever completed. And while it was not all that different from a U.S. deployment, we were faced with the challenge of adapting proprietary tools and processes for use in the U.K.
OneSource Virtual is guided by 10 core values, among them integrity, humility, transparency and a commitment to innovation. Deploying U.K. Payroll for our teams in the U.K. was both practical and a way of putting our values into action. As a result, future customers will receive the benefit of our expertise—expertise earned by putting ourselves in the customer's position to understand their needs and how we can improve the customer experience to serve them better.
For close to a decade, OneSource Virtual has built a reputation for being an innovator in BPaaS delivery. But we’re also Workday customers, and we continue to be early adopters of Workday technology. In fact, remembering that we are customers ourselves helps us embrace a customer-first approach to service as we help other Workday users in the U.S., the U.K., and other parts of the world leave the old way of outsourcing behind for good.