Going Live Isn’t the End
Does Your Workday Deployment Partner Offer a Hyper Care Solution?
When you’re in the middle of a Workday implementation, your eye is understandably on one very big goal—reaching your go-live date on time. But just as going live isn’t the start of your journey, it isn’t the end of it either. You might think of it, instead, as the start of a new journey that will continue for as long as your organization uses Workday.
That’s why you need to be able to answer a very important question before you make a final decision about your Workday implementation partner.
Ask yourself this: Is this partner really equipped to help me at every stage of the process—even after I’m live on Workday—or will they be gone as soon as my deployment is over?
WHAT IS HYPER CARE?
Hyper care is a service that Workday implementation partners will offer during the stabilization period immediately after the customer is live on Workday. It gives customers a little extra time to get their feet wet, and provides a window for reporting any bugs that need to be fixed.
As beneficial as this can be, though, standard hyper care has some flaws. It may not always provide the real depth of service the customer needs, and the team providing it may not have been properly briefed by the team that worked on your deployment.
The bottom line is you probably need something more than standard hyper care. Something more like OSV AMS HyperCare.
WHAT IS OSV AMS HYPERCARE?
OSV AMS HyperCare is hyper care, but it’s also more than that. It isn’t limited to the stabilization period after your go-live date. Instead, customers receive special care and attention before go-live in the form of customer enablement and user readiness programs.
The stabilization services offered after the customer goes live are also followed by an additional configuration phase, during which OneSource Virtual’s Application Management Services team makes sure that you’re set up to use Workday in a way that works for your organization.
And throughout it all, the AMS team is in close communication with the team working on your deployment.
A HYPER CARE SOLUTION THAT GOES ABOVE AND BEYOND WILL MAKE A GOOD DEPLOYMENT EVEN BETTER
Going live on time isn’t the only thing that makes a Workday deployment successful. A Workday deployment partner that offers extended periods of concentrated attention and additional enhancements through a comprehensive hyper care solution like OSV AMS HyperCare has the power to dramatically improve on the customer’s experience.