In the last 10 years, IT investments have become the largest category of capital expenditure for U.S.-based businesses. But that’s not news. It’s more like common sense today. So what is remarkable? How that spending is shifting in large amounts to cloud-based IT. In fact, cloud adoption has been on a meteoric rise, and now includes even the vital, core systems represented by Enterprise Resource Planning (ERP).
A New Focus on Change Management
The successful integration of new software and processes into an organization has always been important. After all, user adoption is what drives the success of a deployment. With the cloud making ERP applications more accessible and flexible than ever before, a broader range of organizations are engaging. But ERP requires a lot of time and attention to manage. That’s a huge investment, and one companies don’t want to see fail. It’s this driver that’s bringing change management into focus.
We tapped Hitesh Soni, OneSource Virtual’s new VP of global consulting to provide additional insight on user adoption, as well as how outsourcing change management can benefit organizations and their employees:
What are the biggest roadblocks to user adoption?
There are many mitigating factors to user adoption. Typically, you can group these into lack of executive sponsorship, visibility and accountability; an ineffective or delayed rollout and communication/feedback plan; an incomplete design to define success or metrics; and lack of end user or super user involvement, which can champion and propagate usage.
Can you predict program success?
OSV has run change management initiatives many times. We track metrics and know leading indicators of when the ship will veer off course. It’s important to define success, put in a metric tracking framework which allows a path to success, and a predictability factor with quantitative measurement when things are not working.
Why should companies outsource change management?
Companies often don't have time, or it’s not their core expertise to run a change management program that will pay dividends on the value of their software purchase. Using a business process outsourcer, such as OSV, will allow a wealth of best practice expertise to be provided in an efficient and content rich manner, leaving the company to run their core business.