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May 03, 2016Company & Culture

Letter from our CEO - Second Quarter 2016

Letter from our CEO - Second Quarter 2016

2016 has already been a phenomenal year for OneSource Virtual. As I mentioned in the Q4 2015 and Q1 2016 letters, we’ve been applying our investment from Technology Crossover Ventures to expand and improve resources at our Dallas and Mesa offices. In late January, we launched the second phase of development at our Derry Northern Ireland Service Centre and continued building out our team in London.

There’s no doubt that OSV is experiencing growth. But it’s the type of growth and the manner in which we’re growing that’s worth noting. Many times growth just means you’re getting bigger. It doesn’t necessarily mean you’re getting better. In fact, sometimes a company grows and gets worse, inadvertently nurturing corrosive behavior that may have gone unnoticed in the past and losing sight of its core values. This is not the case at OneSource Virtual.

That said, the most exciting thing happening at OSV right now is not that we’re experiencing rapid growth. It’s that we continue to get better while we grow. We accomplish this by focusing on what helped us become successful in the first place, make sure we continue to improve on these successful measures and allow these improvements to propel us to where we want to be as an organization. This perpetual pursuit of exceptionalism results in a type of natural growth, an intentional result of simply getting better every day.

We remain hyper-focused on the initiatives of 2016 and what they mean for the future of the company.

But none of this would be practical, possible or predictable if we didn’t first plan for how successful we could be. In fact, even during this last quarter, one of our most significant periods of growth, we’ve been recognized and rewarded across the industry for the performance of our professional services and the quality of our customer service.

Early this year, OneSource Virtual was a recipient of the 2016 Best-of-the-Best Professional Service Organization by Service Performance Insight (SPI), recognized as one of only 20 firms out of nearly 550 organizations who outperformed their peers. That same week, OSV was presented with a Silver Stevie Award for Front-Line Customer Service Team of the Year - Technology Industries. Later that month, OSV was awarded an International Service Excellence Award by The Customer Service Institute of America (CSIA), recognized as the premier service awards around the globe. We’re not just growing. We’re getting better and being recognized for our accomplishments while we grow. That’s something we can’t help but be proud of.

We remain hyper-focused on the initiatives of 2016 and what they mean for the future of the company. If we stop for a moment, we notice a tangible buildup of momentum. Business is all about creating momentum. We see the momentum manifest itself in our organization get better as it gets bigger. It’s not about to happen. It is happening. Just wait and see what OneSource Virtual has in store for the next five years.