Culture in Action - OSV Employee Profile: JK Doyle
For some college students, sticking with a major is difficult because they’re not sure what they want to study. For others, like JK Doyle, it wasn’t a matter of uncertainty. It was a matter of enthusiasm. She was curious and passionate about everything she studied in college, from accounting and math to teaching and nursing. “I wanted to do all of that,” she says, recalling her time in college. But while that sort of enthusiasm can make picking a major difficult, it can prove to be an asset later when building a career.
That’s exactly what JK has discovered since joining OneSource Virtual in 2011. In that time, she’s served in multiple roles, with each move precipitated by a desire to expand her skillset and build out her experience—“I love change,” she says—and driven by her eagerness to know more and do more. In her first role as proposal specialist, JK was responsible for answering customer requests for proposal (RFPs). “I also worked really closely with the Solutions Consulting organization,” she says. The combination of processing RFPs and working with the solutions team brought her into contact with different departments within OSV, and helped her not only gain a broader understanding of each team and service offering but also helped her build relationships across departments.
When she talks about OSV’s emphasis on innovation, she recalls one of her previous managers citing that value routinely at the end of meetings. “It makes a difference when you hear it from a manager almost every day,” she says. “It actually does make you want to work to a higher bar.” After a few years as proposal specialist, JK moved into a role as the senior proposal manager within OSV’s Sales Operations team. This brought her into even greater contact with the operational side of OSV. Then, in 2015, she became a senior business solutions analyst under the Business Development Management (BDM) group.
Now, as a customer success manager, which she moved into in 2016, JK finds herself applying her wide range of experience, knowledge and skills to the role of a customer advocate.
"I felt like I had a lot of experience in my pocket,” she says, “I thought it would be a good time to move into a role that was customer-facing.”
Her transition to this new position was aided by a combination of her own expertise, the relationships she had built over the previous five years and OSV's own commitment to helping employees grow where they feel most comfortable.
When asked what OSV values resonate with her the most, she easily singles out two: transparency and innovation.
JK highlights transparency because of the opportunities for honest collaboration that it creates with customers. “When I started this job,” she says, referring to her current role, “our manager said to me, ‘You can be transparent with customers. You can be honest.’”
When she talks about OSV’s emphasis on innovation, she recalls one of her previous managers citing that value routinely at the end of meetings. “It makes a difference when you hear it from a manager almost every day,” she says. “It actually does make you want to work to a higher bar.”
Originally from Fort Worth, JK enjoys crafting and DIY projects. She also enjoys spending time outdoors with her dogs, a yellow lab named Bryce and a retriever named Rhett that she rescued from a shelter after Hurricane Katrina brought a surplus of animals to the Dallas-Fort Worth area. “That was the best money I ever spent,” she says.