Bill Jones already had an impressive resume before joining OneSource Virtual: 20 plus years immersed in the ever-evolving world of business process management and enterprise resource planning (ERP).
"My background before OneSource Virtual was ERP software," says Bill. "I worked for Accenture. I worked for Dun & Bradstreet. I worked for SAP."
During this time, Bill noticed a new and exciting organization in the field, a software company started by PeopleSoft founder Dave Duffield named Workday that was using the SaaS model to deliver HCM services. He immediately took action.
"I knew that Workday was the last major technology transformation in the ERP industry in my lifetime. I was at Dun & Bradstreet and kind of missed it with client server, so I swore I wasn't going to miss it again," says Bill. "In Workday’s early days, I got the name of their contract recruiter and sent her an email every month. And she would reply, 'Thanks for checking in, but we're not hiring for what you have.' But I still did it every month."
Undeterred, Bill kept up with what Workday was doing and where it was going. He signed up for quarterly Workday demos and attended a Workday customer roadshow in Dallas as an independent company of one.
"I registered. It said you had to have a minimum of 1,000 employees. I said one employee," Bill says. "I was honest. They invited me, I showed up in suit and tie, met everybody from all those companies, and met everybody from Workday. I said to every one of them, 'Do you mind if I connect with you on LinkedIn?' One sales guy said, 'What are you here for?' I said, 'I'm going to work for Workday one day. I'm just getting prepared."
Luckily, in 2010, OneSource Virtual got to Bill before Workday could.
"OSV saw me on LinkedIn, emailed me and said, 'Hey, we saw you on LinkedIn and see you're interested in Workday. We'd like to talk to you,'" Bill recalls.
Only a couple of years old at the time, OSV was beginning to establish itself as an innovative service provider, creating platforms to deliver Workday services, reduce cost, and improve customer experience. Bill was the perfect fit for the next phase of OneSource Virtual’s growth. And it didn’t hurt that he knew all the right people.
"I probably had more Workday connections than anyone who wasn't an employee at Workday," Bill estimates. "I joined OSV not just because I was passionate about Workday. That was what got me in the door. I knew and believed in the cloud. I really wanted to work for Workday, but what OneSource Virtual was doing was interesting."
Bill joined on as OSV employee #41, first serving as project management director and then taking on the role of executive director of Workday life cycle deployment a few years later.
In 2012, Bill started evaluating how OneSource Virtual prepared customers to adopt and adapt to Workday before, during and after the system goes live. Over time, he built an approach for how OSV could improve the overall customer experience during this crucial period of customer discovery, education and engagement.
"A great experience overrides everything in the end. So what we’re trying to do is make it intuitive and simple and painless for a customer to move from their predecessor servicing solution onto an OSV solution," says Bill. "Technology is the foundation that allows this to happen."
In early 2016, Bill became executive director of OSV services readiness. In this position, he leads the Services Enablement group. This group is focused on improving customer readiness, enhanced data and configuration quality, and continued customer service and service delivery excellence.
"Services Enablement is about getting a customer on a service," says Bill. "We're focusing on readiness of both the external customer and OSV’s operations team, because readiness is a big part of it. But it's also quality and experience."
While he's been formally recognized by the company for his commitment to OSV Value # 10 (Exceptional is always the goal), these days he most identifies with Value #4: Innovation is the rule.
"If you don’t innovate, it’ll catch up to you," Bill says. "I want to show that we as a company are innovative and that we do things better than anyone else."
When he’s not thoughtfully designing and executing methodologies to refine the OSV customer experience, Bill enjoys photography and travel. "As soon as I graduated college, I hit the road. My goal is to walk on all seven continents. I’ve been to five."
He’s already excited about his next trip, which will take him to Norway and Iceland to see the Northern Lights. "Two of the coldest places on Earth," he says. "In January."