Customers

You have the talent. You have the tools. We have a team of Workday Experts who can help you realize the benefits of expertly deployed HCM platform solutions.

We designed OneSource Virtual’s customer programs to provide direct connection to innovation, targeted outreach initiatives and interactive educational forums hosted by our team of business process gurus and Workday Experts.  

Customer Success Team

Much more than a typical client liaison, OneSource Virtual’s Customer Success Team is a vital resource for all OSV training and engagement opportunities, safeguarding satisfaction across every aspect of our services and solutions. Comprised of experienced professionals with extensive backgrounds in working with customer to find solutions, provide advice and preempt potential issues, our Customer Success team is with you from day one.

Anjolyn Parrott
Dana Zurawski
Debby Rybarczyk
Elisabeth Young
Hailey Postma
Lauren Hale
Marissa Mueller
Mary Beth Cousins
Renada Addington
Seandra Miller
Steve Walker
Victor Akpan
Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Anjolyn Parrott

Director, Customer Success

Anjolyn came to OneSource virtual in February 2013 with over a decade of experience in customer success. Her expertise in resolution-based organizational strategy provides customers with solutions and procedural development tailored to fit their individual business needs. She has a passion for customers and their success, and enjoys building long-lasting relationships.  Anjolyn directs a team of customer success managers in the Eastern U.S. region and offices out of the Dallas, TX headquarters.

Contact Information
Offsite Location

Contact Corporate Headquarters for more information

Dana Zurawski

Customer Success Manager

Dana brings comprehensive experience in account management, project management and customer success to her role at OneSource Virtual. Primarily focused on the HCM Saas industry, she excels at building customer relationships, process and project management, and consultative selling in payroll, payroll tax, benefits management, resource analytics, and time and attendance. When she’s not helping customers, she enjoys spending time with her family, dining out, painting, photography and going to Chicago’s beach lakefront.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Debby Rybarczyk

Customer Success Manager

Debby brings more than 29 years of experience with payroll, benefits administration, implementation, recruitment and performance to her role as a CSM. This expertise helps her do what she most loves doing—building successful, satisfying relationships with customers. Before joining OSV, Debby was a human capital management consultant for another major outsourcing provider.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Elisabeth Young

Customer Success Manager

With 16 years of experience in the HCM industry, Elisabeth brings a wealth of expertise in customer relationships, project management and process improvement to her role as a CSM. Every day, she is focused on giving customers a positive experience that will help them realize the full value of their HR, benefits and payroll solutions. Prior to joining OSV, Elisabeth led a team of consultants who supported customers with outsourced HR, PR and benefits administration.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Hailey Postma

Customer Success Manager

Hailey Postma has five years of experience as a Workday and OneSource Virtual customer. Before joining OSV, she was heavily involved in a successful Workday deployment, and she was involved in strategic roadmap planning for her prior organization’s Workday optimization. This experience, along with her understanding of OSV’s services as a customer, prepared her for her current role as customer success manager.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Lauren Hale

Customer Success Manager

Lauren’s extensive background in HR, combined with her Workday end-user and training experience, gives her unique insight into the challenges and successes customers face throughout the Workday lifecycle. Before joining OneSource Virtual in July 2015, she was an HRIS analyst II with Unum Disability Insurance, where she was involved in the design, deployment, post-production stabilization and configuration of Workday.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Marissa Mueller

Customer Success Manager

Marissa’s vast expertise includes territory and account management, strategic and tactical planning, new business development, and forecasting and pipeline management. Prior to joining the Customer Success team in 2014, she was a senior account manager for Monster Worldwide.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Mary Beth Cousins

Customer Success Manager

Mary Beth has over 15 years of experience as an account manager and is passionate about developing relationships and driving solutions. As a trusted advisor, she develops achievement plans for her clients to ensure overall satisfaction and partnership success. Prior to joining OneSource Virtual in 2014, she was a customer success manager for CiCi’s Pizza. 

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Renada Addington

Customer Success Manager

Renada brings more than 20 years of experience in project administration, operations management and business analysis to her work as a customer success manager. When she joined OSV in 2014 as a business analyst, her projects centered around process improvement and the automation of BPaaS services. Every day, she brings a passion for building relationships and mentoring others to her work with the Customer Success team. Prior to joining OSV, she was a senior tax analyst with Ernst & Young, specializing in National Tax Credits and Incentives.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Seandra Miller

Customer Success Manager

Seandra’s extensive background in consulting, project management and implementation brings a unique blend of attributes to enhance the customer relationship and experience.  As a customer advocate, she uses her years of broad-based human resources and payroll management experience to partner with customers on solutions. She also leverages her prior experience as a project manager for Workday deployments within OSV’s Professional Services team to help customers navigate the Workday lifecycle through post-live production and OSV’s services.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Steve Walker

Global Customer Success Manager

Steve brings more than 15 years of experience managing and developing customer relationships to his role as global customer success manager for OneSource Virtual. His dedication to customer advocacy, cross-functional leadership and continuous improvement helps him positively affect customers every day.

Contact Information
Dallas Location

9001 Cypress Waters Blvd
Dallas, Texas 75019

Victor Akpan

Customer Success Manager

Victor has extensive experience in account management, operations analysis, eligibility and customer service. He is also proficient in the delivery of consumer-directed benefits such as FSA, HSA and Commuter benefits. Prior to joining the Customer Success team in 2015, he was an account service consultant specializing in COBRA for WageWorks.

Customer Connection Program

OneSource Virtual’s Customer Connection Program connects potential customers with our best and brightest existing customers through multimedia experiences. When you join our Customer Connection Program, you have the opportunity to showcase your company’s leadership and demonstrate how you leverage OneSource Virtual’s leading edge technologies and business practices to encourage and equip your organization for success.

Earn Rewards

Receive points for participating in a variety of activities that draw attention to your business, and provide discounted access to training and events.

Benefits of Joining

Gain exposure, network with peers and earn awards at your own pace.

Participation Opportunities

Reference calls, testimonials and case studies are just a few of the ways you can collect points and benefit from membership.

Training Courses

We’re here to help equip you with know-how to get the highest return from your Workday application.

View Training Courses
  • Payroll Processing

    The OSV Payroll Processing course provides customers using the OneSource Payroll System with the knowledge and hands-on experience needed to process their own company’s payroll data. This course begins by ensuring you have the skills to successfully navigate through the Workday Payroll System, and then takes you step-by-step through the OSV Pay Cycle event utilizing a combination of lectures, demonstrations and hands-on exercises. You will learn how to build EIBs relevant to payroll, how to execute compulsory payroll, and to execute steps as well as optional steps, such as prenote and retro.

More Learning Opportunities

Your success is our success. We’re here to help equip you with know-how to get the most from your Workday application. Looking for more ways to up your comprehension factor? Check out the additional Workday training and educational opportunities below.

Customer Success Summit

In addition to being an engaging and informal opportunity to meet, mingle and share experiences with fellow HR and HCM professionals, our recurring Customer Success Summits host in-depth panel discussions and information-sharing breakout sessions with OSV industry experts versed in a variety of topics.

Lunch & Learn

We understand that you’re a busy professional, and you need all the hours in your day to get things done. These brief and focused programs will keep you informed in a relaxed setting. Get practical guidance applicable to common and exceptional challenges alike, and valuable tips on best practices and trends all within the lunch hour.

Let's Talk!

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