BPaaS

All outsourcing isn’t created equal. It’s important to know what you're getting in real terms.

Business Process as a Service

All outsourcing isn’t created equal. It’s important to know what you're getting in real terms. Even the most outdated methodologies can sound enticing with the right spin. Here, we’ve taken the industry speak and laid it bare, showing you what it really means and why it’s important to you.

Traditional BPO Model
BPaaS Services Model

Traditional BPO Model

BPaaS Services Model

Video

Understanding BPaaS: Business-Process-as-a-Service

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BPO is Broken

5 Key Differences Between BPO & BPaaS

For decades, traditional business process outsourcing worked because it was the only game in town. But as technology has evolved and the world has become more interconnected, the problems with BPO have gradually become more glaring.

When you compare them side-by-side:

01

Complicated

Solution
02

Hard to Control

Solution
03

Restrictive

Solution
04

Error Prone

Solution
05

Rigid

Solution

01

BPO Requires Integrations and Workarounds to Functional Properly

BPO is Complicated

Applying a one-size-fits-most approach is heavy-handed, complicated and extremely expensive. What’s more, BPO services exist outside your organization’s processes, creating multiple failure points.

BPaaS is Efficient

With BPaaS, services are delivered directly inside your existing Workday environment. Deployments are sleeker and more cost-effective, and only having one service provider means you always know who to contact if you need help.

02

BPO Forces you to Give Up Control of Your Data

BPO is Hard to Control

Off-premise management of business activities can result in reduced information control, loss of vital data and the inability to evaluate trends as they occur.

BPaaS is Transparent

With BPaaS, the delivery of automated processes through cloud-hosted networks allows you to maintain immediate access and complete control of your data for maximum transparency.

03

BPO Services Are Intentionally Restrictive

BPO is Restrictive

Not every business has the exact same processes. As a result, predefined BPO services have to be retrofitted. This requires costly coding and integration modifications.

BPaaS is Flexible

With BPaaS, customers enjoy the reliability of a pre-built service with the functional value of a built-to-order service. Like wizard-based software, choose what to turn on and get ready to reap the benefits.

04

BPO Services Are Only as Dependable as the Users Who Operate Them

BPO is Prone to Error

Lift-and-shift manual processes are constantly exposed to human error, increasing risk and requiring extra resources to fix problems.

BPaaS Automates Routine Tasks

BPaaS reduces risk through automated processes that free your people to focus on strategic projects that move your business forward.

05

BPO’s Rigid Infrastructure Inhibits Growth

BPO Is Rigid

Growth is something every organization aspires to. But the rigid infrastructure put in place by traditional business outsourcing can restrict growth

BPaaS is Adaptive

BPaaS is inherently flexible. Its adaptive infrastructure is designed to resize with an organization, supporting business requirements before, during and after stages of change.

01

Complicated